SmarTerminal Customer Privacy Policy
SmarTerminals'Customer Privacy Policy covers the collection, use, and disclosure
of personal information that may be collected by SmarTerminal anytime you interact
with SmarTerminal, such as when you visit our website, when you purchase SmarTerminal
products and services, or when you call our sales or support associates. Please
take a moment to read the following to learn more about our information practices,
including what type of information is gathered, how the information is used and
for what purposes, to whom we disclose the information, and how we safeguard your
personal information. Your privacy is a priority at SmarTerminal, and we go to great
lengths to protect it.
Why we collect personal information
We collect your personal information because
it helps us deliver a superior level of customer service. It enables us to give
you convenient access to our products and services and focus on categories of greatest
interest to you. In addition, your personal information helps us keep you posted
on the latest product announcements, software updates, special offers, and events
that you might like to hear about.
If you do not want SmarTerminal to keep you
up to date with SmarTerminal news, software updates and the latest information on
products contact us at contact@SmarTerminal.co.uk to advise us of your personal
contact information and preferences.
What information we collect and how we may use it
There are a number of situations
in which your personal information may help us give you better products. For example:
We may ask for your personal information when you're discussing a service issue
on the phone with an associate, downloading a software update, registering your
products, or purchasing a product. When you interact with SmarTerminal, we may collect
personal information relevant to the situation, such as your name, mailing address,
phone number, email address, and contact preferences; your credit card information
and information about the SmarTerminal services you use and information relating
to a support or service issue.
We also collect information for market research
purposes -- such as your occupation and where you use your computer -- to gain a
better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our website. This helps
us to determine how best to provide useful information to customers and to understand
which parts of our websites, products, and Internet services are of most interest
to them.
We may use personal information to provide products that you have requested
as well as for auditing, research, and analysis to improve SmarTerminals'products.
Your User ID and related information
The SmarTerminal website, as well as SmarTerminal
services allows you to create a "User ID" based on your personal information. This
convenient service saves you time and allows for easier use of our web services.
Here's how it works: You create a personal profile -- providing your name, phone
number, email address, and in some cases your mailing address or a credit card number
-- and choose a password and password hint (such as the month and day of your birth)
for security. The system saves your information and assigns you a personal User
ID -- normally your mobile phone number because it's unique and easy to remember.
The next time you order from SmarTerminal, all you need to do is enter your User
ID and password; the system looks up the information it needs to assist you. In
addition, if you update the information associated with your User ID it will be
available for all your transactions with SmarTerminal globally.
Publicly displayed
information is public
If you use a bulletin board or chat room on a SmarTerminal
website you should be aware that any information you share is visible to other users.
Personally identifiable information you submit to one of these forums can be read,
collected, or used by other individuals to send you unsolicited messages. SmarTerminal
is not responsible for the personally identifiable information you choose to submit
in these forums. For example, if you choose to make information, which was previously
non-public, available by enabling certain user features, SmarTerminal will collect
that information from your interaction and the information will become publicly
available.
When we disclose your information
SmarTerminal takes your privacy
very seriously. SmarTerminal does not sell or rent your contact information to other
marketers.
Within SmarTerminal
To help us provide superior service, your personal
information may be shared with legal entities within SmarTerminal globally who will
take steps to safeguard it in accordance with SmarTerminals'privacy policy.
With
our service providers, vendors, and strategic partners
There are also times when
it may be advantageous for SmarTerminal to make certain personal information about
you available to companies that SmarTerminal has a strategic relationship with or
that perform work for SmarTerminal to provide products and services to you on our
behalf. These companies may help us process information, extend credit, fulfil customer
orders, deliver products to you, manage and enhance customer data, provide customer
service, assess your interest in our products and services, or conduct customer
research or satisfaction surveys. These companies are also obligated to protect
your personal information in accordance with SmarTerminals'policies, except if we
inform you otherwise at the time of collection. For example, when you purchase and
activate your SmarTerminal account, you authorise SmarTerminal and its carrier to
exchange the information that you provide during the activation process to carry
out service. If you are approved for service, your account will be governed by SmarTerminal
and its carrier's respective privacy policies. Without such information being made
available, it would be difficult for you to rent further media, receive customer
service, provide us feedback to improve our products and services, or access certain
services, offers, and content on the SmarTerminal website.
At times we may be
required by law or litigation to disclose your personal information. We may also
disclose information about you if we determine that for national security, law enforcement,
or other issues of public importance, disclosure is necessary.
How we protect
your personal information
SmarTerminal takes precautions -- including administrative,
technical, and physical measures -- to safeguard your personal information against
loss, theft, and misuse, as well as unauthorised access, disclosure, alteration,
and destruction.
The SmarTerminal website use Secure Sockets Layer (SSL) encryption
on all web pages where personal information is required. To use the SmarTerminal
website, you must use an SSL-enabled browser. Doing so protects the confidentiality
of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when
you are on the Internet. Change your passwords often using a combination of letters
and numbers, and make sure you use a secure web browser.
Integrity of your personal
information
SmarTerminal has safeguards in place to keep your personal information
accurate, complete, and up to date for the purposes for which it is used. Naturally,
you always have the right to access and correct the personal information you have
provided. You can help us ensure that your contact information and preferences are
accurate, complete, and up to date by checking at www.SmarTerminal.co.uk. And you
can request a copy of your personal information, your product registration history,
and your interactions with our sales and support agents by contacting us at the
email address below.
Cookies and other technologies
As is standard practice
on many corporate websites, SmarTerminals'website uses "cookies" and other technologies
to help us understand which parts of our websites are the most popular, where our
visitors are going, and how much time they spend there. We also use cookies and
other technologies to make sure that our online advertising is bringing customers
to our products and services. We use cookies and other technologies to study traffic
patterns on our website, to make it even more rewarding as well as to study the
effectiveness of our customer communications. And we use cookies to customize your
experience and provide greater convenience each time you interact with us.
For
example, knowing your first name lets us welcome you with a greeting the next time
you visit the SmarTerminal website. Information such as your country and language
helps us provide a more useful online rental experience. And your contact information,
product serial numbers, and information about your computer helps us register your
content and provide you with customer service.
If, however, you prefer not to
enable cookies, please go to www.SmarTerminal.co.uk, which explains step by step
how you can disable cookies. Please note that certain features of the SmarTerminal
website will not be available once cookies are disabled.
As is true of most websites,
we gather certain information automatically and store it in log files. This information
includes Internet Protocol (IP) addresses, browser type, Internet Service Provider
(ISP), referring/exit pages, operating system, date/time stamp, and clickstream
data.
We use this information, which does not identify individual users, to analyze
trends, to administer the site, to track users' movements around the site and to
gather demographic information about our user base as a whole. SmarTerminal will
not use the information collected to market directly to that person.
In some of
our email messages we use a "click-through URL" linked to content on the SmarTerminal
website. When customers click one of these URLs, they pass through our web server
before arriving at the destination web page. We track this click-through data to
help us determine interest in particular topics and measure the effectiveness of
our customer communications. If you prefer not to be tracked simply avoid clicking
text or graphic links in the email.
In addition we use pixel tags -- tiny graphic
images -- to tell us what parts of our website customers have visited or to measure
the effectiveness of searches customers perform on our site.
Pixel tags also enable
us to send email messages in a format customers can read. And they tell us whether
emails have been opened to ensure that we're sending only messages that are of interest
to our customers. We may use this information to reduce or eliminate messages sent
to a customer. We store all of this information in a secure database located in
Slough, Berkshire, United Kingdom.
Our companywide commitment to your privacy
As we said, SmarTerminal takes protecting your privacy very seriously. To make
sure your personal information is secure, we communicate these guidelines to SmarTerminal
employees and strictly enforce privacy safeguards within the company. In addition,
SmarTerminal supports industry initiatives to preserve privacy rights on the Internet
and in all aspects of electronic commerce.
SmarTerminals'website has links to
the sites of other companies. SmarTerminal is not responsible for their privacy
practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about SmarTerminals'Customer
Privacy Policy or data processing, please contact us at contact@SmarTerminal.co.uk
If you do not want SmarTerminal to keep you up to date with SmarTerminal news,
software updates and the latest information on products and services click Error!
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and preferences. Naturally, if you notify us that you do not want us to use your
information for a particular purpose, we will not do so.
SmarTerminal may update
its privacy policy from time to time. When we change the policy in a material way
a notice will be posted on our website along with the updated privacy policy.
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